Privacy Policy

Privacy Agreement

This Privacy Agreement ("Agreement") is made between [ResGlobal Engineering] ("Company") and [User Name/Identity, as recorded in the order] ("User") in accordance with the provisions specified below.

1. Definitions

   • Personal Data: Any information relating to an identified or identifiable natural person.

   • Data Controller: The natural or legal person who determines the purposes and means of processing personal data and is responsible for establishing and managing the data recording system.

   • Data Subject: The natural person whose personal data is being processed.

   • Processing: Any operation or set of operations performed on personal data, whether or not by automated means.

2. Collected Data and Processing Purposes

   • Contact Information: Information such as name, surname, email address, and phone number may be processed to respond to user requests, provide information, and offer support services.

   • User Tracking Information: Information about the user’s use of our website or applications may be processed to enhance user experience and perform statistical analysis.

   • Cookies: Cookies collected through our website or applications may be processed to personalize user experience and improve service quality.

3. Data Security

   • The Company takes necessary technical and organizational security measures to protect collected personal data against unauthorized access, loss, or theft.

4. Data Sharing

   • The Company does not share personal data with third parties without the user's consent. However, data sharing may occur in accordance with legal obligations, court decisions, or official requests.

5. Rights of the Data Subject

   • The data subject may exercise their rights regarding personal data, including access, correction, deletion, objection to processing, and portability, by contacting the Company.

6. Changes and Updates

   • The Company reserves the right to update this Privacy Agreement. Updated versions will be published on the Company’s website or notified to users.

7. Acceptance and Agreement

   • The user declares that they have read, understood, and accepted this Privacy Agreement.

8. Contact Information

   • To contact the Company, use the following details:

     ResGlobal Engineering
     Res Global Science & Production Campus
     Ahmet Turangazi OSB 2nd Section, 18th Street No:12 Sivas / Turkey
     0346 225 5 225
     info@resglobal.com.tr
     Kale V.D – 734 076 2603

This Privacy Agreement will be effective upon the completion of the transaction between the parties.

1. Parties

Seller: ResGlobal Engineering
Res Global Science & Production Campus
Ahmet Turangazi OSB 2nd Section, 18th Street No:12
Sivas / Turkey
0346 225 5 225
info@resglobal.com.tr
Kale V.D – 734 076 2603

Buyer: (Buyer information is recorded as provided in the transaction)

2. Subject
The subject of this agreement is to regulate the rights and obligations of the parties regarding the sale and delivery of the product(s) specified below by the seller to the buyer.

3. Product Description
The seller describes the product(s), including quantity and features, as follows: (Product information and details are recorded as provided in the transaction)

4. Price
The sales price of the products is determined based on the prices specified during the order. The seller reserves the right to change prices.

5. Payment Method
The buyer may pay for the ordered products using one of the following payment methods:

• Credit Card

• Bank Transfer

• Cash on Delivery (optional)

6. Delivery
The products will be shipped to the delivery address specified by the buyer during the order within the indicated time frame. Delivery time may vary based on product stock status and shipping conditions.

7. Cancellation and Return
The buyer has the right to return the purchased product(s) within the legal period from the delivery date without providing any reason. The return process and conditions are determined in accordance with the seller's return policy.

8. Responsibilities
The seller is responsible for the accurate and complete delivery of the products. The buyer acknowledges that the information provided during the order is accurate and up-to-date. Both parties agree to fully adhere to the terms of this agreement.

9. Dispute Resolution
In the event of disputes arising from this agreement, the laws of the Republic of Turkey will apply. Sivas Courts and Enforcement Offices are authorized to resolve disputes.

10. Final Provisions
This agreement constitutes the written understanding between the parties and invalidates any prior oral or written agreements. Changes to this agreement must be made in writing and agreed upon by both parties.

11. Contact Information
Communication between the parties will be conducted through the following addresses and contact information:
Seller Company Name and Contact Information (as recorded in this order)
Buyer Contact Information (as recorded in this order)

This agreement will enter into force upon the buyer placing an order and the seller accepting the order.

Cancellation and Return Policy

This Cancellation and Return Policy governs the cancellation and return policies for products and services provided by [ResGlobal Engineering] (“Company”).

1. Right to Cancel
   The customer has the right to cancel the purchased product or service before delivery without providing any reason. Cancellation requests must be communicated to our customer service department before the product or service is shipped.

2. Right to Return
   The customer has the right to return the delivered product or service within 14 days after delivery without providing any reason. Return requests must be communicated to our customer service department, provided that the product(s) are unused and in their original packaging.

3. Return Process
   Upon a return request, our customer service department will provide the necessary information. The customer must return the product(s) in their original packaging. The return process will begin after the condition of the returned products has been checked.

4. Return Conditions
   The product or service to be returned must be unused and undamaged. The return request must be communicated within 14 days of receiving the product. The original invoice or delivery document must be presented for the return process.

5. Exceptions to Cancellation and Return
   Returns are not accepted for used or damaged products, or products with damaged packaging. Products that are not suitable for personal use or cannot be returned for hygiene reasons are not eligible for return.

6. Cancellation and Return Address
   Cancellation and return requests must be communicated to the customer service department using the following contact information:

   ResGlobal Engineering
   Res Global Science & Production Campus
   Ahmet Turangazi OSB 2nd Section, 18th Street No:12
   Sivas / Turkey
   0346 225 5 225
   info@resglobal.com.tr
   Kale V.D – 734 076 2603

7. Cancellation and Return Outcomes
   Upon cancellation or return requests, various solution options such as refund or replacement will be offered to the customer. This Cancellation and Return Policy applies to the products and services purchased by the customer and is considered a written agreement between the parties.